Mark's Motors

Update: adding the mechanic's note. He was so appalled by the state of the car we'd been sold that he summed up his 4-page report in 2 sentences: "Due to the state of the rear end of the vehicle and how rotted it is we are recommending at this time that the vehicle be totaled. A repair to this area would not be sufficient to make the vehicle safe to operate on Massachusetts roads." Since the subframe isn't visible unless you partially disassemble the suspension - enough to look at the cv axle, for instance - it passed inspection and didn't start falling apart until the vibration took effect. --- We (me and my neice) were thrilled to get a car from a shop with such great reviews. Tirns out that our experience has been disastrous. There was a serious problem that came to light once we st

The truck was fine. What was not fine was the differences between the quote and the actual price. At first I was being charged $100 more than the quote until I pointed it out. The paperwork shows 2 insurance quotes. I rented for one day but was charged for 2 days. I just don't want to have to check all the money details. I want to rent, pay and be confident that all is ok.

This is the place to go for a good used car, for sure! Very, very helpful and knowledgeable. He filled out forms and answered questions several days later when we wanted to register the car. Mark and his father have been in business a long time (over 40 years, I think), and there's a good reason for that; service and helpfulness. I highly recommend this business.

Although I ended up not buying a car there, the salesmen at Mark's motors we're very easy to deal with. The prices were a bit high, but it was apparent to me that they try to limit their inventory to cars that are in good shape.

After buying new cars for most of my life, I bought a used Mazda from Mark's where they gave it a 60 day warranty. Twice during that time the engine light came on to alert me to some problems, small things like a thermostat that wasn't opening and closing correctly and something to do with pressure in the gas tank. Mark himself was able to diagnose the issues both times, within hours parts were ordered and his very able mechanic Louis had me back on the road the next day, without the loss of my car. No having to call back to get appointments, getting it fixed right the first time, resulted in more work for Louis on our older Prius which had been handed down to my granddaughter Wendi. Old fashioned customer service is alive and well at Mark's Motors.