McCarthy Collision Center of Lee's Summit

I am beyond furious with the experience at this body shop. What should have been a simple deer-hit repair turned into a month-long nightmare filled with lies, negligence, and extremely unsafe workmanship. Our insurance paid close to $9,000 for repairs that, frankly, look like they were either not done at all or done so poorly that more damage was created than fixed. We were repeatedly lied to about the status of the truck—told it was in polishing, then told they were fixing a dent they admitted they accidentally put into the brand-new door they installed. Each time we were given a new excuse and a new timeline that was never met. We were told the truck would be ready between 2–4 PM. Then it became 5:30–6 PM. I arrived at 5:30 with no call saying it was finished and found the truck sitting

Susan and Lauren were extremely helpful in getting my new windshield ordered, replaced and recalibrated. We had a small hiccup along the way but they contacted me immediately and were very flexible and professional at handling the situation. I am a little weary of using dealerships for services as I’ve had bad experiences before, but they were a joy to work with!!

The best customer service I’ve experienced to date. I had the pleasure of working with Lauren who was incredibly knowledgeable and helpful. She listened and truly took the time to help me. 10/10 would recommend to my friends and family to come here!

We were having a decent experience until the end. (Despite them not getting started on my car for over a week and not even bothering to call to tell me they’d been waiting on insurance the whole time) When my husband went to pick up my car that was finished being repaired, they said it had no gas and told him we “really shouldn’t have brought it in empty.” Rude. 1. I NEVER let my car get below a quarter of a tank, so there is no way we brought it in “empty” 2. If it is important to the shop to have a car come in with a full tank of gas, that needs to be communicated to customers as a policy. Check the gas on arrival and ask us to fill it up and bring it back if that’s your thing. We were never told anything about the gas in the car, so we don’t appreciate being reprimanded. My husband

McCarthy made some minor adjustments to my car door. They charged a reasonable price, fixed it quickly while I waited, and when it wasn't exactly right, adjusted it again for free. I waited a total of about 15 minutes both times. I've never had such fast and efficient car repairs!