Mercedes-Benz of Kona Service Center

I’ve had nothing but excellent experiences at this service center. It reminds me that the dealership experience is another reason why I love Mercedes Benz and use them as both my personal and service vehicles. Karly is excellent at what she does and the technicians are very well trained. Thank you 😇

Excellent service yesterday. Karly and her team wrapped up our service and two warranty updates earlier than anticipated and everything was completed exactly as expected. We enjoy visiting every year for our annual service.

Well organized dealership. From entering the dealership for check in to picking up your car is very easy process. Our service manager Jeff is fantastic. He is very thorough with my vehicle & giving me updates on what is going on with the mechanic’s service review, with attached video. Thank you Jeff for taking care of our vehicle for all these years. Our salesman Kanoe even came to greet us to say hello. We’ve known him for over 20 years.

Craig truly stands out! Their customer service is exceptional, and they keep you well-informed about your vehicle's status. It feels like you're part of the family at this dealership. I wholeheartedly recommend buying a vehicle from Swickard—the best experience I've had!

⭐️⭐️⭐️⭐️⭐️ I had such a great experience bringing my car in for service! Karly was absolutely amazing — the sweetest, most helpful, professional, and accommodating advisor I’ve ever dealt with. She was incredibly transparent about everything and went above and beyond to make sure I was taken care of. You can really tell she genuinely cares about her customers. Brandon, the technician, did an outstanding job. He treated my car with care and handled everything with impressive speed and skill. He’s clearly knowledgeable and takes pride in his work — professional, efficient, and detail-oriented. The facility itself was also very impressive. For a mechanic shop, it was remarkably clean and well-maintained, which speaks volumes about how the whole team operates. Everything from start to finis