Midwest Vacuums

As far as I know the service itself was fine. The customer service however was absolutely ridiculous. I believe the man’s name was Nick at the front counter. He told us our vacuum was in Olathe and needed a part for warranty. He was incredibly condescending, dismissive and rude. We left uncomfortable with the service we received. We called the Olathe store and they told us our vacuum was at Lees Summit and only needed filters. Jim in Olathe was VERY helpful and understanding. We got conflicting information and still don’t know exactly where our vacuum is. *Update* Sarah gave us a call and helped us locate exactly where our vacuum was! She told us she got our vacuum taken care of and would have it ready the next day. She had exceptional customer service and was super helpful!

We’ve been purchasing products from Midwest vacuums for years. Sarah, the owner, and the people she has working alongside her are top- notch. We have a backpack vacuum, mosquito brand, plus other products we’ve purchased at this establishment that we know are excellent quality.

After some research on vacuums, I was excited to learn that there was a local shop selling the vacuum I was interested in. I dropped by but they did not have the one I wanted in stock. The nice gentleman still spoke to me about the vacuums, the brand I was interested in, and answered all of my questions. He told me when they were expecting a replacement in and told me he'd give me a call. A few days later, he gave me a call, having just put together the vacuum. He showed me all the ins and outs of the vacuum, told me about some extra knock knacks I could buy if I wanted to, explained the warranty, and then walked my new vacuum to my car! I'm very pleased by this place and am still swooning over my vacuum two months later. I am never going back to bagless vacuums. No more emptying a bin e

Wonderful experience in getting my Kirby vacuum repaired. Nick was very knowledgeable and helpful and repair was very reasonable. Thank you Nick!!

Midwest Vacuums is locally owned and has the absolute BEST customer service. The owners go above and beyond to ensure you have the right vacuum and are so helpful with any questions or issues that arise. I love my current vacuum that they set me up with and I will only buy future vacuums from them! So refreshing to deal with honest, great people!