Miller Auto Group

Unhappy experience replacing a key fob. I was told a price for the fob, which I ordered and paid for, but then was not called for a month by Miller. When I finally called them, they said the fob had come in weeks before (sorry!), then they said there was an additional $140 charge to program it. I complained that they had never mentioned that before. The service clerk told me that, yeah, the guy who handled the initial transaction had to be let go because this kind of thing had happened a lot. She said she'd check with her boss about honoring the initial, quoted price. Then she called back and said they couldn't honor the initial price, but that they would "sell me the programming software at cost, $94" and I could program the fob myself. The way I see it, that is not taking responsibility

I brought my car in to have a tail light changed. After a solid hour I was brought back to talk about issues found with my car. They had it lifted and showed me what they said was a massive leak and told me that if I did not get nearly $2,000 of work done ASAP my transmission would fail and I would be looking at $6,000 instead. I went to a local place for a second opinion and was told the issue was minor and won't be too much to take care of. I went to Miller for a tail light, and they proceeded not only to waste my morning, but cause major anxiety over an issue that I believed was about to upend my life. No copy-pasted corporate response will fix this. I will never be back, nor will my friends or family.

Not impressed with their service department. Our car broke down on Thanksgiving and we got it towed to the nearest dealership, which happened to be Miller. Our car has been there going on two weeks and it still hasn’t even been diagnosed. I’ve been calling every few days and they’ve told me they’ll be getting to it, but no progress has been made. I’m a mother of 4 children so going without a car is not easy and I feel as if they have no remorse for the situation we’re now in.

Miller VW in Lebanon NH QA an excellent expierence. the car recon group was the best. my car was clean when it was returned and I got a new oil and oil filter for a good. price I recommend this dealership for car service.

Paul Bell and I negotiated a fair deal by phone, and he had his driver bring me the car an hour away, and pick up my trade-in. Good deal with out ever leaving home.