Nucar Ford of Lebanon Service

I would give zero stars if I could. My husband set up an appt to have his truck repaired. He would have preferred to have the work done earlier, but the best they could do was a date weeks later. He warned them that he needed the truck for a road trip the day after repairs were to be done, and they indicated that they understood that and it should not be a problem. Takes the truck in today and drops it off, reminding them that he needs it back in the morning. Hours later, they inform him that the work cannot be completed in one day, so he’ll have to come back to have the work done. And they wouldn’t give him the loaner (which was available) for the weekend so he could make his hundreds-mile trip in a vehicle that doesn’t lurch when accelerating and that doesn’t have the Check Engine light

Lebanon Ford used have a great service advisor, Phil was very knowledgable, he cared about his cuctomers concerns and showed appreciation for their business and always went above and beyond. Huge mistake letting him go! Now they have a bunch of inexperienced kids that don't have clue and don't listen to customers cocerns. My 2021 Escape hybrid was in shop 3 times before they got oil leak repared. Awhile after first repair was done, I checked oil and it was down 2.5 quarts. I took it back for second repair and expressed concern for damage done to engine due to lack of oil. Awhile after second failed attempt to repair oil leak I checked oil and it was down 2 quarts. I took it back for third attempt to repair oil leak and again expressed my conerns about engine damage due to lack oil. I aske

I dealt with Peter Mancini in the service dept. I was pleasantly surprised at how helpful he was. I was made aware of all costs before any work was done. I liked feeling “in the loop” and how promptly the work was done

Very good

Have the oil changed. As usual, great service and friendly staff