Monitech Ignition Interlock Systems

The technician is super nice and will work with you. For the whole year I had the machine in monitech in Franklin has always been excellent in service.

Terrible customer service. I've been on hold for the second time this evening. I have been waiting since 8:18pm (and it's now 9:58pm) and have been placed on hold 13 times with each time the robo voice asking me if I wanted to answer a survey (and each time I have said "yes") Also, each time tells me a different wait time ("more than 2 minutes", "more than 5 minutes", "more than 10 minutes"). At 8:36pm a very nice person "Caroline" answered and told me she would stay on the line as she connected me with a supervisor but that never happened. The first time I called was at 6:40pm and talked with "Angela", who was very rude and condescending. I told her the device had been telling me different messages this evening and that it told me I needed service within 3 days -- which was a mistake

A very greedy company. They tell you one thing on the phone as far as where to go for your appointment then they change the place you are suppose to go without letting you know and just try their very best to get you in trouble so they can collect more money from you. Watch them like a hawk. Every now and then you get a person that is nice to you...but that is rare.

Never had a problem with the technician in Franklin. Excellent service there but the 1800 number is a whole nother beast its self.

The guy that was suppose to do the installation was EXTREMELY EXTREMELY RUDE. Horrible customer service. I left and went somewhere else.