Murfreesboro Nissan Service

Murfreesboro Nissan is my go to Nissan dealership for all my auto service needs. They treat me like family and always very courteous. Michael Sevigny has always kept me informed of my service progress when my vehicle is in the shop. He's always great when it comes to scheduling my appointments and works with me throughout the time the work is being done. I recommend Murfreesboro Nissan if you need any type of mechanical work to be done on your vehicle. The staff is very professional and trustworthy.

Absolutely horrible! I would give negative stars if I could. Have to take our vehicle to a Nissan dealership because they are leased but will be taking the drive to Shelbyville from now on to avoid this place. Takes over 3 hours for just an oil change. And the last time they lost my car for like 30 mins ( pretty sure the technician took my car to get lunch😑)! Went today at 807 for an oil change, went to check at 1030 just to realize the tech I checked-in with never even gave my keys to anyone to actually do the oil change! Then said I never checked-in with him, he couldn't find the keys ( at one point he said he was going to go check the bathroom for them!), then found the work order on his desk with the slip that he hadn't giving off to anyone!!!!!! NEVER AGAIN!!!!! TRULY THE MOST INCOMPE

To start off, I’ve only had experience with the Service Department. That said though, my experience has been wonderful every time! When I pulled up into the Service Tunnel, there was someone there to greet me and point me in the right direction. My service advisor, Nicole, was friendly and knowledgeable. She quickly got me squared away. While my car was getting repaired, I hung out in the waiting room. The space was clean and spacious. Once the initial inspection was completed, my service advisor was very transparent with me about the waiting time and total cost. In addition, she took the time to break down what every repair meant. My car wasn’t going to be ready for another 3 hours. Seeing how I lived far from the dealership, I stayed in the waiting room and took full advantage of the c

Don't come here ever. Every time I do there is some new repair required that wasn't last time. Interpret that how you will. Ive come here for a long time and am genuinely sick of it and won't do it anymore.

Thanks again for your team’s professionalism today. I appreciated the clear breakdown of service options and the respectful way everything I was handled. That level of customer engagement sets a high standard and doesn’t go unnoticed.