My Auto Surgeon, Inc.

This is my first time to have my car smogged at My Auto Surgeon, it was an overall great experience. -First, this was my first time of really using Yelps project app which sends out several request for quotes on your project. These guys responded quickly and with the price that was standard for the industry. Even told me timeslots that were available that day. It was fast easy to understand so I booked it with them as they had great reviews on Yelp. The thing that struck me the most in the reviews was the manager's responses to customer, concerns or issues, there was compassion and an effort to make it correct. This I have not seen in a lot of the other Smog place that I usually go to so I switched. -Second, was the courteous way in which I was treated by Cameron, front office manager

Despite them being a good customer facing bysiness, I was not entirely happy with the results of my last visit. I have low battery warnings that keep re appearing and twice they couldn't figure out why. They stated the light had to be to fully on to figure it out. Of course, it doesn't come on while in their hands. I should also mention they replaced my battery last year with a refurbished battery that I wasn't made aware of. I probably wouldn't have agreed to do that if I had known it was refurbished. With the low battery warning lights now on, I was hoping they would try to make good by replacing the battery they installed or maybe put a brand new one in there. I would have even paid the difference on the new battery if that was a provided option. But no suggestion was offered.

By far some of the best care care I have had. The guys at the desk, especially Cameron were very helpful, and non pushy. They spent hours on my car trying to diagnose a intermittent issue. They couldn't find it, BUT, It gave me peace of mind knowing they checked. They also did an overall check of work I had done previously with another shop. I will absolutely go back to them with any car need from now on. Im so glad they were recommended to me.

I’ve been using My Auto Surgeon for all of my vehicles for years now and I can’t recommend this team highly enough on all fronts. Prices have always been very reasonable and I’ve found any recommendations they’ve made for repairs are necessary and clearly explained. The service has always been friendly, efficient and top quality and they aim to over-deliver on expectations where possible. Trust is a big factor in this industry and they’ve certainly established that with me and anyone I know that’s used their service. This place is a gem!

My Auto Surgeon is THE BEST! I’ve gone four times now and they are exceptional end to end. Customer service, quality and price are far better than I ever received at the dealership I went to for years. My only complaint is I didn’t find them sooner!