NAPA Auto Parts - DURHAM

If you want customer service, don’t visit here! I stood at the counter for almost 2 minutes, and neither of the two men up front were interested in looking up and acknowledging me. They were more interested in what was on their computer screens in front of them. Someone was supposed to have had a battery pulled aside for me and they didn’t. After finally figuring out what type of battery I needed, they went and got the battery, sat it on the floor, took my payment and simply said “thank you”. I had to ask for tools and go out in the parking lot and install the battery myself. Even the tools they loaned me were defective and the deep well socket that I struggled with, I finally determined was stripped out. I did not feel like a valued customer and I sure did not feel like I was treated wit

Vsometimes they have good customer service although they have an unfriendly attitude. I know they are not there to make friends. I ordered some lights for my car and the order was placed, they were for a date and they did not arrive. They said it was the next day, the next day, supposedly the truck was in "Hillsborough". The next day I went to pick them up and they told me after noon because the truck was coming from "Greensboro" I went after noon and the lights did not arrive and then they told me they would arrive the next day preferably in the afternoon. I went as they told me and asked because the lights supposedly had already arrived, but they could not find them maybe someone had picked them up ... after a while they could not find them and they gave them to me .... but when I instal

Was told my card didn’t go through while ordering sway bar links- then was charged twice. Checked my bank app and then Asked to speak to a supervisor - no one was available. Then called later to check on another part- called Geer St location she said oh it’s at the Guess Rd location” for me to run to Guess Rd and employee say “oh we don’t have it here, it’s at Cheek Rd”. Very unorganized. I thought Napa was top notch- I’ll stick with ORiley’s.

This Napa is a Durham Institution in my point of view. They've been around forever, a lot of mechanics I know enjoy working with them, and they have and extremely knowledgeable, loyal staff. I've not seen a lot of turnover here so you'll see the same faces from one point to the next. The prices are a tiny bit higher than you might find at other places, but it's worth it to me to know I'm walking out with the correct part and good advice if needed. When it comes to repairing your vehicle, I believe you'd rather go with someone you trust than not.

My rotor cracked so I slept overnight nearby NAPA after ordering a new rotor that literally stated it was available for in store pick up. I walk in there to pick it up, the guy said ‘it’s in charlotte, won’t be here for 2 days.’ Then WHY did the site say it was available??? Got a refund, went down the street to advanced.