NAPA Auto Parts - Fast Lane Auto Parts

There first car show they put on was great food was great had a good time

The employees were very friendly, and seemed to know what they were doing., And the place was well organized, with decent prices. However, what I went in for, 3 out of 4 items will not be in until Tues. I'm glad I was paying attention to the receipt. They had to refund some of my money for one item, it was on sale and I was charged full price.$24.00 sale was $12.99. not the counter mens fault. Sale wasn't in the system.

They didn't have the parts I needed to fix my fuel tank even though their website said they had the parts in stock. One of the guys behind the counter was happy to look around for the part. Another guy, that was busy punching keys on a computer did not want to get up and help the 1st guy. He seemed aggravated that he had to help.

Let me start off by saying that I don’t live in the area, it just happened to be my luck that my vehicle wound up needing major suspension work after my vehicle was deemed unsafe for road travel 😞. The first day of repairs for my vehicle (one Friday afternoon) multiple calls were made to many people from what I could tell so I began trying to call auto parts stores myself to try to assist the people at Cody’s Garages. It was evident in no time at all that many of the parts stores in the area just don’t answer the phone (Auto Zone and O’Reilly Auto Parts). To be honest if phones could just continue to ring I would probably still be waiting for staff from AZ or O’Reilly to answer. Which is a far cry from the O’Reilly stores in the state that I live in. In sheer contrast, however, the staff a

They have the worst customer service. I had called on the phone about needing to return a wrong part. The box it came in had gotten thrown away so I called ahead of time to find out if they would still take the part back. Mind you the part was just purchased on 4-03-19 i was told they would take care of it if I had the receipt. When I went in I was told by the manager they could not take it back without the box. I told him the employees name that said I could on the phone. He then proceeded to say he was the manager again and would not take it without the box. So I told him I will dig it out of the trash and be right back. When I got back not even 15 mins later. The manager left and told the other employee to tell me he could not return it. I would have to take it up with the manager. Kno