NAPA Auto Parts

Called ahead to get an axle seal (CR 34384). The part was an hour each way to get. My mechanic was working on my car. Part got here and found it had painters tape with the part number and was reboxed and not even the same part. Employee didn't care with a "What do you want me to do kind of attitude". Check every box before you leave. There's no telling if an employee screwed up or if it was someone else. The nonchalant attitude really sucked the most. Not even sure what a "LYO 87008" even is. The comparison is the national seal I had not not the Scotseal (which is also photographed.)

Napa always has higher quality parts available (usually in stock too). This location had a unique trim clip rack with the craziest selection I’ve ever seen. Places like this are gold and I hope can stick around for years to come.

Excellent customer service. Thoroughly impressed with my service today and left with a solution to my problem. Well done!

Walked in on Sunday, no employees available to help-could hear them in the back loudly complaining about their job and them needing to work at DoorDash for more money. Left my purchases on the counter, will go somewhere else. When they were on Rochester, they were great. Guess those employees didn’t make the move.

I had to give one star just to able to post! The deserve negative!! They are closed! They shouldn’t even have it on the website! In this area there are no auto supply stores, and I’m not from around here. I trusted it to be open like the site said. If this is what get from Napa service system, this sucks!