NAPA Auto Parts - Middletown

Bought a battery 2 days ago. Put it in the truck and doesn’t work. Had my mechanic look at it and he tested it. Said it was a bad battery. Take it back. I took it back thinking they would give me a new one (and test it before I left) but no. Told me to come back tomorrow so they can charge this bad battery up and probably give it back to me. WTH?

Most disappointing adventure! Called to make sure they had the part ok we have it pull it I’m on my way what time are you closing 4PM ok great I’m on my way I’m 2 hours away from you ! 1 hour later I call said I’m on my way what time are you closing 4 PM ok great I’m on my way get there at 230 pm and there walking out the door I stop them and say hey I just drove 2 hours to get here and your leaving! I asked as a commercial customer could you help me with the getting the part I have a man broke down and I do road service No No we’re closed!! Pissed is the least I could say not including waste of time and fuel!!

Counter sales was great. They matched up a filter for our farm tractor, and it is a perfect fit

Marquis was very helpful today. Although the store didn’t carry the part, he called the warehouse, another parts store, and even the dealer directly trying to find the part. He went above and beyond and I greatly appreciated it. He provided excellent customer service and I would most definitely come back for my automotive needs.

Pretty helpful and friendly people. Every once in awhile they’ll mess up but they’re human so coming back to return a part isn’t too big of a deal. Much better experience than going to the AutoZone that is close by. Usually seem to have all of the parts that I need because they have a decent sized store and then a warehouse next door. If you are military they offer a military discount which is really nice actually. They also have a pretty nice website to check to see if specific parts fit your specific vehicle which is extremely useful to use before going to the store.