NAPA Auto Parts - Palatine

Fortunately when I called for a part for my 16969 AMX, Jen answered. She sounded like she knew what she was talking about. I stopped to seer her and got referred to a rebuilder in Bedford Park. Now have a rebuilt steering gear and I'm going back to order new power steering hoses from this NAPA because of Jen's knowledge and experience.

Amazing workers, incredibly helpful. 👍🏼👍🏼

I have been placing orders online for store pickup for about a year now as Napa is the only one that carries the oil I want (I change my oil 1-2 times a month) The first time I had the experience with this store it was before they moved. The store was extremely cramped and unorganized and workers very unprofessional. Once they moved to the new location I was hoping would be a little better experience, but seems like the store is the only thing that improved. Nobody greets you when you walk up to the counter and when I asked for help with an online order I was told there was a specific guy that would help me and everyone else was just off doing their own thing(including the guy that was supposed to help me). Just in case he didn’t know I was waiting for him I told him I had an online pickup

Great place to go for your auto part needs. Staff is very knowledgeable compared to other auto parts stores. They are not going to ask you unnecessary questions like what size motor to figure out wiper blade size. The commercial side is fantastic, they can get you pretty much any part you need from almost anywhere. There delivery is fast getting you your parts quickly so you can get the customers vehicle fixed quickly.

Friendly and Fast!!! These guys and gals are the greatest. You won't find a friendlier staff and they really know what they're doing. They have never dropped the ball for me when it comes to ordering parts and they always sell me the correct parts. I have never had to return anything nor have I ever had a reason to complain. Always a pleasant experience. Thanks guys, keep up the good work!