NAPA Auto Parts - Peoria

I was able to order a trailer hitch and save $70 by ordering through Napa and once I picked up, the customer service was a plus. If I could hire that young man to work for my small business I would in a heartbeat. Very kind attentive respectful. Just like what you expect!!

During a downpour, a gust of wind came and ripped the driver-side windshield wiper clean off my car. I was able to get over to the shoulder, but couldn’t see well enough to safely make it to the next highway exit. Julie from the Peoria, IL, NAPA Auto Parts went WAY above and beyond. She drove the new wiper out to me and helped me install it on the roadside in the rain. It continued to rain for several more hours after that. Without her help, the kids and I would have been stranded on the dangerous roadside all day. I’m endlessly grateful for her help. Choose this team, you won’t be disappointed.

Ill say the store is clean and seems well organized. As for the service - I called to have a few filters waiting for me upon arrival (after checking stock) because I had to have an Uber take me and wait. Guy on phone seemed annoyed by the request. I get there and walk in within 10' of an employee walking in who looks grumpy, doesn't say a word, and doesn't hold the door. You're not a man if you can't do a few basic things (make eye contact, say hello, hold a door, shake hands, etc). Let alone what person should be employed if they exhibit these rude mannerisms towards customers? The guy who checked me out seemed nice and polite. But I must admit a few bad apples can ruin it all. I vote with my dollar. I've decided I'd rather not come back here because of today's experience.

Friendly and helpful. I went in thinking I needed a new battery but they tested mine and it was still good.

Guys were very helpful. Tested and charged my battery overnight and tested it again the next day to ensure it was holding the charge. Other auto parts places in the area should take note.