NAPA Auto Parts - Rochester Automotive Supply

Absolutely the worst service I have ever had at a napa store. I recommend driving to a different town this one is horrible.

I went to purchase a battery and windshield wipers , and my purchase would have been 300.00 or better. Then I asked for those to be installed "we are not a repair shop" is what I was told and they lady not very nice at it. I went right down the road and spent my money, and it was installed FREE. So what about the ladies who can't Pick up a battery or even know how to install wipers? Guess you won't like their business or money either.!!!!!

Honestly, I have never had an issue with a NAPA store before today. I ordered a part and when it arrived it was a rusty piece of junk. I was told apparently someone took a part as a return and it was just restocked. I was also told this is a common problem. I was quoted a price only to be told I was going to be changed for shipping, I was not told that when I ordered the part. I told them I will get my part elsewhere. I ended up finding the part for less than half what NAPA wanted, free shipping included. I will not buy from this store or the store in Winamac, IN since they are affiliated.

Great customer service. I walked around for a mere 10 seconds until one of the employees asked how I was doing and if I’m looking for anything specific. That’s how customer service should operate. Anyone goes in there and there’s an employee named Jim you can rely on him to find what you need.

I'm always looking forward to a visit to my local Napa. Regardless if I'm in a different state or or just around the corner. They are always consistent and comfortable places to do business