NAPA Auto Parts - SANEL AUTO PARTS - BURLINGTON, VT

I’m done with this location. I don’t know what happened. They’ve moved to bankers hours. I’ve been three times now. They closed at 5 o’clock middle of the week and the sign in the window neon says open I say see ya.

Almost all the guys in there are really useful until you show up at 4:20 and you want a coolant hose cut and the store manager who should know how to do everything in the store tells you that there’s no one there that’s able to help you. I don’t know how you can consider yourself a store manager when you don’t even know how to do every job in the store.

I wish I started here first! I checked every automotive store I could to try and find some really old fuses for my really old vehicle. Luckily they have all the little odds and ends I needed including more stuff that I've looked for the past. Needless to say I'll definitely be coming here in the future for now on!

These guys had a horrible attitude towards customers. Much worse attitude was encountered when questions were asked by customers. If you want to do business with these people make sure that you call them over the phone and know exactly what you want, if you require any help or actual customer service these people will leave you angry and feeling used. Avoid this business.

Was just in this NAPA today and I was blown away by the customer service from Rick. I had a lot of questions and a lot of things to look up and he just kept helping and helping. I really appreciated the professionalism and willingness to make sure I got what I needed. I left a very happy customer and will keep coming back. Thank you Rick!