NAPA Auto Parts - Valley Auto Parts

My car battery died a block away, while out of town on a hockey camp trip w my daughter. I was relieved to see NAPA within walking distance. My daughter and I walked to the store, explained our situation and before the right battery could be figured out, Jody, the store owner, had a battery and some jumper cables on a dolly, ready to start the rescue. We walked back to the car, got er jumped, and met Jody back at his store, where his team promptly found the right battery, and Jody installed it before I could finish paying for the new battery. The assistance today was priceless, and we are truly grateful for your help!!!

I came in to have my tire sensor reset & was told, “it is a process”. After the runaround a guy came out took my keys and told me to stay inside. He came back in within a minute and said I have a default sensor on one side but he could do it for $100. First of all it was NOT a process as it took less than 1 min. My husband googled how to reset it and it was less than 2 min without their device that they use. They were drumming up business. My sensor was NOT broken. I don’t appreciate the attitude & lack of help & especially dishonesty that I received as a 60 yr old female. I will definitely Never give them my business again

I recently purchased a couple parts from this location for my car that I ended up no longer needing. When I tried to return them, the employees working there, one of which being the employee who sold me said parts, would not take one back as "it's not a part that belongs to the store". Mind you, the employee who sold me them checked both parts when I bought them and said they were in fact the right ones, and then proceeded to say that he remembers selling me the parts but this one was not one of them. Both of these employees proceed to say that they will not return the part that "didn't belong to the store" because they would not take something that I bought from a different store and return it there. They employee then looked up the part and said it's something you'd buy off Amazon. Now I

Great family owned store, very helpful and knowledgeable about the products. If they don't have it they'll get it for ya. A definite go to.

Went to pick up couple needle bearings ordered 2 days earlier only to find they were the wrong one's. Ruined finishing a weekend project which I really needed to finish. Love the incompetence NAPA!