National Car Rental

I love National Car Rental. Been using them for years and will be a loyal customer forever mostly because I love the Emerald aisle where you can choose your own car. That is actually half. The fun of a vacation is getting to a rental car agency and picking whatever car I would like! I know which ones I really like and then I get to choose. Which ones are the newest! Love that new car smell🥰Thanks for the excellent customer service and please, don’t ever get rid of the Emerald Aisle program!

Car pick up in Emerald pick up was fantastic. Car was new and exactly what I needed and wanted. Return was excellent as well. Even when walking thru counters inside (JFK) towards airtrain, counter staff welcomed me back. Extremely friendly and nice experience. (only thing was unclear to me in Washington Dulles that how is pick up points of rental cars marked as there is many possibilities (If I remember correctly stop 2B, 2C etc.). Luckily I saw National´s shuttle in front of me soon which helped. But overall best experience in car rental (and I have rented them a lot with different providers). My Scale is starting to torn towards National favorability after this rental.

I’ve been using National Rental Car for 20+ years and flying into Dulles Airport on a regular basis. The last 5 years I have been flying into help take care of my Dad that had Progressive Parkinson’s disease. This required me to get specific cars because of his needs. I need leather hat or leather seats so that he could be slid into the car. After Covid when National sold off their fleet, they started replacing their cars with cloth seats. They included the little Clorox wipe that has since been removed because Covid is no longer? Cloth seats are also germ fest and can’t be cleaned with a wipe according to the CDC. I need a Vehicle that had automatic adjustable seats on the passenger side. Now the Executive aisle has multiple cars with manual seat adjustments. I was just brought a car t

I have been using national out of this airport for more than 4+ years. The team at this location has literally raised their standard of service. Their manager Matthew is so cooperative and helpful. I have never seen this high standard of customer service. I asked for a specific car and they arranged it in no time.

Love the easy in and out service of the Executive aisle and no surprises on the bill, ever…unlike the red brand next door. The personal service, frequent shuttles and great cars on lost make National #1!