National Car Rental

This is easily the least efficient and the poorest experience I've ever had at a national car rental. The wait times are very long to get a car and oftentimes they have to actually go drive it and pick it up for you rather than just letting you go to the lot. In addition often times the cars are not ready or clean. Today got a car that had garbage in it and the pass to get out of the garage was expired. They do a really poor job of quality control here and I really wish there was an alternative to this national car rental.

No cars available depsite having one booked, no idea when one would be available. Totally ridiculous. Will never rent here again and don't recommend you do either.

I have been an executive elite member for years. i rented from national as i always do for a business trip and used the express services once i reported their was a little dent in the lift gate by the handle and gave pictures you can see there is no other damage to the back of the vehicle. upon return of the vehicle the attendant stated he had to report it because he got in trouble for not reporting other damages to other vehicles. after i disputed it and sent in the photos they want me to pay over $1000.00 for something the previous renter did. i will never rent from them again even after renting from them for over 15 years.

Absolutely the Worst Car Rental Experience Ever This was hands down the most unprofessional and frustrating experience I’ve ever had with a car rental company. We had a confirmed booking, but when we arrived—no one was at the office. Not a single employee in sight. We tried calling customer service multiple times, and of course, no one picked up. We were left stranded and completely screwed over, with zero support, no vehicle, and no explanation. This is beyond unacceptable. I will never use this company again, and I will make sure to warn everyone I know to stay far away. If you value your time, money, or sanity—avoid this company at all costs.

I usually have a great experience at this location, but based on how I was treated during my recent interaction, I will have to start renting from another company moving forward. As an Executive Elite member, I am guaranteed a vehicle as long as the reservation is made at least 24 hours in advance. The morning I was scheduled to pick up my vehicle, I received a call from the location manager. During that call, he assured me that a vehicle would be held for me after I explained that I needed a car for an important appointment early the next morning. However, when I arrived at the location, another agent, Luke, informed me they were completely sold out and that there was nothing he could do. Despite my status, he offered no solutions and showed no empathy for my situation. After leaving, I c