New Bern Auto Group

I've bought 2 cars from here and my father in law bought 2 trucks. They are by far the best place I've ever dealt with buying and servicing my vehicles. I feel like Norm from Cheers when I go to either sales or service. Jeremy was beyond helpful with helping me with my latest purchase taking time out of his day to make sure everything was perfect. Everyone here in sales and service and even parts have been great and make you feel like you really matter to them. Can't recommend them enough.

Bought a brand new vehicle from Mazda, turned out to be a lemon. They are very, very sneaky and very shady, they flat out lied to our face Numerous times, and when we were sitting in front of them and called them out on it, they didn’t seem to care. The owner is a disgusting individual the way him and his general managers treated my wife and I. I wish I could give them less than one star, but you have to put something.!!! Do not trust them!!

Employee driving like a fool, passing 3 cars at a time into oncoming traffic with snow on the side of the road. Bad look for your company vehicle

Bought a pre-owned Jeep through them (Kia of New Bern) in January. Was told a 24mo/24Kmi "BUMPER TO BUMPER" warranty was "thrown in" to sweeten the deal since the payments were higher than expected; this was by Kyle Kratoville, the sales manager. He told me if "anything goes wrong, we'll fix it" [other than basic maintenance]. Brought my Jeep in today for its 1st oil change. Was told it needed $1,800 worth of service!! The big kicker? A trailing arm needed replacing at the cost of $900! Was told it "wasn't covered" under the bumper to bumper warranty! How is a "if anything goes wrong we'll fix it" "bumper to bumper" warranty NOT covered??? How does a vehicle, less than 5 months owned need a: Transmission fluid exchange Fuel induction service Alignment Engine air filter? It was driven

Jeremy Lowery is the absolute GOAT of auto salesmen. We were looking for a specific vehicle and he walked us through a new model and all of the specific features and how it differed from the old model. This vehicle was a bit hard to find due to demand and supply but we gave him what we were looking for as far as model and trim and he was like a dog on a bone finding the vehicle I was looking for. A+++ communication skills, he kept us updated throughout the whole process and was always there to answer any questions we had, or get the answer we needed. He's a no pressure salesman who's willing to help and educate, which means the world. Would 100% recommend Jeremy and New Bern Auto Group for your next vehicle purchase. Find somebody who works for you and wants to give you a good experience,