Northbay Automotive

North Bay automotive was recommended to me by a coworker. I had a sudden need for a good mechanic on a random day. I first stop by North Bay to ask if they had availability, I was greeted with courtesy and Professionalism. They said they had availability. I had my truck towed over to the shop. They told me they would contact me the same day with an estimate which they did. They were clear and their diagnostic findings, I approved the estimate and asked them to start working on my truck. They gave me an estimated time of completion and that they would be in touch. True to their commitment they contacted me in the committed timeframe. All of the work was completed to my satisfaction. I had multiple interactions and every single interaction. I receive the utmost courtesy and professionalis

Great staff. Great service. I brought in my Volvo c30 with a check engine light on and they were able to diagnose it and clearly explain the issue and options. Repair cost were reasonable and affordable. I now take my car there for regular maintenance. Definitely recommend.

Our mature Lexus sedan has low mileage and seldom experiences the illumination of the ‘check engine light’ We called for an appointment, it was serviced the next day and just before the car was released (tire sensor replacement) the sensor lights came back on. They held the car back overnight to figure what was triggering the light to illuminate. It was just a flick of the Winter mode and Spring mode switch. Conscientious, courteous and thorough service.

The team at Northbay Automotive were exemplary in their service! I was immediately greeted with warmth and my service was completed efficiently with limited wait time. The cost was minimal and the neighborly manner in which I was received will bring me back for future needs. Thank you so much for the wonderful service experience!

I’m writing this review to document both a serious diagnostic failure and an equally serious communication breakdown. We brought our 2018 Ford F-150 2.7L EcoBoost to Northbay Auto for an exhaust-related issue. The truck remained at the shop for over a week, and we were billed $2,119.72. Within two days of pickup, the check engine light returned, and the truck was brought back as a documented comeback. It then remained at the shop for another 7+ days, during which we were charged an additional $1,512.96 — bringing the total to over $3,600. Despite this extended time and cost, the truck was returned to us again with unresolved hesitation and power loss under acceleration. These symptoms were immediately apparent on normal highway driving. We ultimately diagnosed and repaired the issue ou