NORTHSIDE COLLISION CAMILLUS

I dropped my car off January 22 and got my car back on Feb 26th. It was a much longer process than I hoped for but I’m glad that the exterior looks absolutely perfect. They used a text app to keep you updated and would call you if there were any problems. The rental car was a headache but Northside is not affiliated with Enterprise. The color match is phenomenal, I would give the exterior 5/5 stars. I’m giving 4/5 total review because I noticed a lot of interior scuffs, dirt and blemishes on my seat, roof (somehow) and front passenger door upholstery. Update: 3/17/25 Northside kindly corrected the interior and I am highly satisfied with their response to help make it better. 5/5 stars now as everything is great! Vicky went above and beyond.

I had the worst experience I would never go back and not recommend anyone to go there I dropped off my vehicle on December 28 and got it back February 6 terrible customer service was told that I would be informed about my vehicle as they move on with the process and was never told anything Adam called me the night before I was supposed to pick up my vehicle just to say it’s going to be another week out not considering that I am without a vehicle and I have a family of 7 depending on this vehicle to take and bring my family to school and work also spoke to the supervisor and she did nothing to help! I am very disappointed in the way I was treated never again!

Northside did an excellent job repairing my Encore in a timely manner. They communicated regularly on their progress, were professional and kept us informed. We will definitely recommend them for bodywork

Deer attacked my moving vehicle!! Called my insurance then went to Northside in Camillus. A rental from Enterprise was arranged for me and met me at Northside. When work was complete a couple weeks later, I was told I may leave the rental at Northside for Enterprise to pick up. I had a flawless experience and am grateful to my insurance company, Northside Collision, especially to VICKY, and Enterprise for taking over this negative experience and making it all good again!

The staff was very friendly and the level of communication during the repair was fantastic. I would highly recommend Northside Collision for any repair work.