NOVUS Glass of Port Orchard

Great service. Used them for an unadverised service. A friend told me they clear sunroof drains! Had water pooling on backseat floor. They cleared both sides while I waited. No muss, no fuss. Thanks folks!

They fixed several large chips seamlessly and immediately. Replaced a Windshield, great job; come to find 2 months later when rains started, our intermittent wipers didn't work anymore. Took it back, suspecting a connection not connected. They fixed it immediately and quickly. Always very nice and very professional. Highly recommend!

Went in for a windshield replacement. Left with a mess of old sealant particles all over the roof and on the dash inside. The door weather stripping was cut by the careless removal of the windshield seal. And big gaps on the upper corners of the windshield seal where it meets the cab. I went and showed the manager what was done the next day. "Sorry about that, and the gap in normal." I purchased weather shipping adhesive and fixed the slice and gaps myself. Fast forward to the first rain storm of the year. On the hiway and the drivers side wiper arm came loose and stripped the splines on it. Not tightened at re-install. I purchased a new arm and installed it myself. I was written a check for the reimbursement of the arm, with no apology. I would not recommend taking any vehicle you care a

The window itself was the correct one looks fine after installation, they removed the duct tape residue from the door also. Was done through insurance, the work done in less than 2 hours. It seemed efficient, I took a walk during the work as half of staff did not wear masks when inside with customers... The repair staff damaged the window switch when removing the door panel, breaking the small plastic retainer tab so it no longer stays in place... I know they can be a pain to remove, and just break sometimes no matter how careful, but they did not inform me of it when returning my vehicle had to have known it broke as it now easily drops in and out without any tension or "clip" action. They also did not replace one of the small door panel pins that is clearly visible... I have before and

Always quick, patient service and quality work. They've replaced cracked windshields for me and even popped a casing back in after some unfortunate events occurred while towing some long lumber... They enjoyed that one because it was original ;)