O'Reilly Auto Parts

I don’t typically leave reviews but I am so thankful for the experience I had at your Greenfield store recently. I was on my way home to NYC after skiing with my family for the weekend and one of our windshield wipers flew off the vehicle on the highway. We made it to the your location and Tiffany literally saved our day. She easily found the correct parts for my car and offered to install them without me even asking. Being that I come from a retail environment, it’s always great to see employees who care about the customer and want to help them.

Huge, ginormous, absolute shout out to Shane for saving my butt today. I drove half an hour to get a new battery and he was able to help diagnose the problem and save me a whole bunch of money and giant headaches when he definitely didn't have to do that. Thank you so much Shane for going above and beyond helping me out today! Give this man a bonus!

Employee there wasn't really interested in helping anyone. Went in for windshield wipers and he checked his computer and told me the size I needed which didn't seem correct to me. I looked them anyway. Went back to the counter and he said I'll check again. I said, I don't see that size there in any wiper except for rear windows which I told him I had a sedan and all he said is I guess we don't have any. I and another customer (not sure what they were looking for) Went across the street to Autozone which was crowded. Wonder why? We both got everything we were looking for. I usually like O'Reilly's but not that day. Need an employee who cares for what they are doing.

Make sure they are the right parts. I was given a wrong tie rod end for my q50 and it was scraping against my rim. Another misfortunate mistake was Bradley ordering the wrong sway bar link for my car after showing me the right one in the picture, very weird and suspicious. When I went to return the tie rod Bradley tried to refund me for a sway bar link which was less money. Some serious retraining is definitely required.

I recently started buying my parts here as they ACTUALLY keep stuff in stock! Shocking i know! Got tired of always waiting for stuff from autozone. I know its inevitable sometimes. But dang....they are also a fair bit cheaper with my commercial discount than autozone was. Had one hiccup where part's were missplaced and i was charged double for a few items the day prior. Fortunately the guy that does the parts out back cought it when looking at my reciept. Which i was very grateful for. Good staff thats not fresh out of highschool and actually knows something about vehicles. Bradley? I think his name is? Is always awesome to deal with.