O'Reilly Auto Parts

Weird experience just now. Walked in and one associate was helping a customer and another associate was behind counter but on cell phone typing away. After about 20 seconds she asked if she could help so I told her my chicle make model etc and then needed to repair a transmission cooling line. I asked to let me show her a pic of the part I took and she went back tot he phone typing. After a good 45 seconds of watching her continue in her phone typing I was going to ask to see a manager but looked on her shirt and she is a manager. So I walked out and went elsewhere to purchase the parts needed to solve the issue. I’ve never seen this poor customer serve. My advice is to put the phone away when helping your customers.

Mr.Lester provided great customer service today! Even though the store sounded busy he provided all of the information I needed for the product I was looking for and had a great attitude while doing so. I was not having a good day so having a positive interaction in the midst of my troubled day definitely helped me feel better about my car issues.

Colby waited on me at the store .He was so professional. He Really was all about the customer with him he did a really good job replace my windshield wipers blades. And told him I had a miss.he did one of those things and give me the paper work telling me what I needed done.thanks Colby we need more employees working at places dealing with people like you.5 stars

O’Reilly’s customer for years, however I don’t appreciate the lack of communication from the employees. No one including the cashier ever said a word to me, not even a thank you. The young man was almost oblivious to my being there. I can spend my money very easily elsewhere. If you don’t appreciate your customers you’re successful in spite of yourself. Go elsewhere.

Assistant Manager Austin took great care of us, changing out our battery and even resetting the truck computer to the new one. Instead of saying “we can’t do that,” he actually pushed to find a way and did it! Had a great attitude and great manners!