Paya's Auto Service Center

Went for an oil change, left with a slight dented car by the window… tried to give them the benefit of the doubt and got gaslit. As someone with ocd and gets a car wash daily I promise you my car was not dented before I brought it in. Do not go here.

I have been using Paya's for about 3 years now and have had nothing but positive experiences (and I have had a LOT go wrong with my vehicles lately). They always get me in quickly, the work done is quality, and the service is phenomenal making me feel supported when things inevitably go wrong with my car. Most importantly they are incredibly honest in their work. MULTIPLE times I have come in after noticing concerns in my truck (feeling like my brakes were worn out) and after looking into it told me there was no need for further work when they easily could have convinced me to replace more parts or had more service done. My girlfriend has had identical experiences, with them advising her to get another year out of her current tires when she asked if she should buy a new set. Another inst

I only have great things to say about Brian the mechanic I worked with. However when a MAJOR transmission issue came up with my vehicle that I had purchased (this issue came up within a year of purchase) I had to call half a dozen times to speak to anyone. I was told that the entire transmission was rebuilt and replaced with new parts, and yet somehow it was already in need of majro repair. I was without a car for over a month and missed out on work, I was ignored by management, and had to go around the owner to a different salesperson to get a response. I was told that the $2500 fix would be covered by Ford as a recall, so I went ahead with the fix. It was not covered. Paya's refused to take accountability, and stopped answering any of my communications. Maybe I am the one unlucky person

Updated Review: The service center this time around was very kind and helpful upon the replacement of our windshield and a new inspection. They pointed out things that we may need to look into doing and the near future but didn't pressure us into getting any unnecessary service done now. Rob at the front desk was very helpful through the whole process, and I would change my opinion to recommending this location to get service done. (previous review)Owner is friendly, but staff is not. They fail to have simple tasks done in a timely manner.

Do not buy flood damaged cars from them. Even though they say everything is fixed it is a lie. I have had constant corroded wires making my car not drivable (shutting off on me and not being able to start back up) with a baby in my car , to not being able to roll my windows up , my radio not working and now giving me issues with safety features such as air bags not working. Their cars are NOT SAFE! I wonder what issue will be next.