Payless Car Rental

Unbelievably long line to get car. Took nearly 2 hours to wait in line. Either hire more people or don't sell so many cars when you dont have staff. Ill do my best never to use them again. Also it's the SAME LINE for budget, avis and Payless.

There are literally hundreds of people in a ridiculous line and not anywhere close to enough people working the counter. 2 hours in line. Pay the extra money and use one of the 2 other companies that are not payless, avis, and budget because they are the same company (it's very shady that they bother pretending to be 3 different ones). Bad experience.

My credit card got decline due to verification and the wonderful person they had at the counter said to me try other company because I swipe twice your card is block on our system . But if you swipe Once and you know it gets block why don’t you notify the client and ask to verify with their bank . But that was not even the problem . The problem was that after they suggest me to get another card I sent somebody home to get me another card which I did got it and they refused me but not only that they gave me the paper for the refund and when I call they said booking have to refund me but when I called booking they refuse my refund because the genius person in the front have the audacity to lie and said I did not have a credit card in my name . So inhuman , not ethical , not professional , I

My girlfriend and I went to rent a vehicle. She paid with her debit card. They asked me to use my Credit card for a deposit my name was not even on the paperwork only hers. We returned the car on time with a full tank of gas. They charge my card for tolls and charge my cards for damage to the vehicle. There was no damage vehicle when returned. We also purchased full coverage insurance to cover anything. They charged my card for a damage we did not do. They also was not supposed to charge because of the full coverage. They committed a crime and I am pressing charges never use this place. The bank already agreed to refund all my money and notified me of the charge they committed

We received a car the was so dirty I had to clean the side mirrors to be able to use them. Later when we needed to use the windshield wipers, they were totally worn and there was no washer fluid. So we were driving down the highway with streaks on the windshield and terrible visibility. The car was 1/2 full of gas when we received it and we returned it the same, but they charged us for a full tank. We also returned the car on time, early in the morning for our morning flight, followed the instructions we were given for the return outside of the counter open hours and were charged a late fee and an extra day. I called and after 4 attempts and different numbers, reached someone the could help me. The representative was nice and apologized. She said they sometimes have delays in gettin