Pep Boys Auto Service & Tires

Paid 700 dollars for an oil change, front brake replacement, and to check one of my coolant/service lights, and they ended up making my car worse. Just went to another mechanic today because my car has been shaking while driving and making a weird squeaking noise. Turns out my rear left tire was missing two lug bolts and the whole wheel was about to fall off. It doesn't help that when the guys at Pep Boys gave me back my car, the panel for my brake sensor lights was missing and I still had a service now sign on my BMW, and when I went to ask them about it they just said I needed to get it replaced (I got it replaced already in July), and had to convince the mechanics there to check my car out again. It was probably a bad idea to have a place like Pep Boys to check out a BMW, but I am ver

After I got a flat tire from a bolt on the road I needed the flat fixed. I went to this location after a tow because they were the closest for the repair. They did an excellent job repairing the flat and sent me on my way. 2 days after the repair though I noticed two of the bolts were snapped off. I returned and told them about those bolts and they were quick to get me situated and repair them free of charge. I understand mistakes happen and I was glad that they were able to fix the flat and repair the broken bolts.

Subject: Online Appointment Issue – Wasted Time I made an online appointment with Pep Boys this morning and received a confirmation (Appointment ID available). I drove 30 minutes to the store, but when I arrived, the staff told me they could not honor the appointment and said that online appointments are not working and that they do not accept online appointments. If that is the case, I would like to ask why Pep Boys still offers an online appointment option on the website. This caused me to waste valuable time and fuel, which is not acceptable. Please clearly mention on your website if online appointments are not supported at certain locations, so customers do not waste their time driving to the store. I hope Pep Boys will address this issue and improve communication for customers in

Pep Boys repaired a screw in my tire. I was in and out within 30 mins on a Monday morning which saved my day. Damien from the front desk was very nice and helpful. Really appreciate this location fitting me in and fixing my tire quickly!

The manager Kevin was very helpful and knowledgeable He gave me some recommendations that I’ll be back to get taken care of. Justin the technician was very professional and showed me specifically what needed to be changed. Brakes and shocks need to be replaced Kevin gave me an estimate and I’ll be back in a couple of weeks to get them replaced Great shop and I’m going to recommend my daughter to come in and get her oil changed