Pep Boys Auto Service & Tires

First all, above and beyond for all the worry’s that come with going to a new shop, a big mechanic Franchise, Too many their skepticism, I assure you’re not my friends this Pep Boys right here at least at this location I can vouch from the minute. You walk into the door to the man working on your vehicle. You are in the best of hands. Excellent customer service excellent management I would like to give a personal shout out to Mr. Stan, wonderful guy, Millenia If you have a chance to come in and meet these people, you’ll walk away more than happy, Let’s not forget their mastermind in the back Mr. Duke- Excellent technician. Overall pleased and happy Best experience I could have coming from a mechanic shop in a while. You have to give them a shot. Exceptional management on this team- Stan is

Great service with professional staff! Circumstances occur at all businesses, how it is handled for customers is the key to a greatly ran business. When I arrived and presented my concerns of a nail in my tire, Milenia was up front and honest about timing to address the tire. The technician scheduled to work unfortunately unable to work due to a medical need. The store manager Stan did not hesitate to arrive to his store to jump in and assist customers. I received a call by Milenia asking me to come back so that Stan could fix the tire. Service was timely, the nail removed, tire fixed as well as checking the air pressure on the other tires. Thank you Milenia and Stan for taking care of customers efficiently and professionally even with the circumstance of a sick call, the world could use

Michael Hogan was extremely disrespectful, I came in on 02 June and was received and they patched my tire (of which I have a receipt for and was charged for). The following day it was still low and I called of which they told me to come back in. I waited 2 hours for time to come out and tell me they don’t repair run flats, they don’t have a tire replacement today, and that they won’t fix the situation. I am currently sitting in my car dealing with the situation this poorly managed location has left me in. I will escalate this to the appropriate level since the store manager Michael Hogan said that I am an adult and that I need to handle it while yelling at me as if I were his child. Avoid this location, there is a blatant lack of integrity, honesty, and an absence of customer service.

The team tonight was so patient and so professional! I was having a hard time and they made sure that it was a very stress-free and an amazing experience. I couldn't have asked for a better experience and great price for my two front tires.

My first time there and definitely not my last! I am so glad they are open on Sundays (helps when I work a typical 8-5, M-F job). The place was clean and comfortable and the music blasting from the service area was an added bonus! ☺️