Pep Boys Auto Service & Tires

I use to go hard for this Pepboys, prior to the store portion closing. Since then, they've upset me a few times. Example, had car towed their while out of town, and they told me the timing chain slipped and bent my exhaust or something of a sort, and stated and employee would buy my car off me for $500. Had the car sit for months, only to find out, the computer only needed to be reset, and she drives just fine, not only that, appears they wanted me to return the vehicle because why did they turn my brake pad around causing it to leave a large scrape from the nail. Like really? I had another vehicle towed there within a few days, and they stated they could not do a diagnostic because the battery was dead and was going to charge me $300 to install a new battery! Stated he could not jump the

Amazing re-torque by David!!! This is the place to go for your tire needs and David is the man to see! Fast efficient service. He is very experienced in his field and his skills show it. Thank you David at Pep Boys and I will be sure to come back for any of my car needs and send people your way! Amazing service!!!

Top notch employees with good level of experience who were efficient and communicated well. I brought in front and rear brake pads which they placed on vehicle. Building is older and not the cleanest but the employees made it feel warm and welcome in spite of this.

WOW!! Go see Sheila!. Friendly, listens, truly caring and gets the job done! I walked in asking if they had time to do a state inspection. Sheila said she could squeeze me in if I could wait about 45 minutes before they got started. I let her know I had an hour and a half while the dog was having a bath. She chuckled, said no problem, despite several people not being at work Half an hour later Sheila let me know I was good to go! How amazing is that? Above and beyond for a complete stranger. Way to go, Sheila! Thanks so much🤝

I was charged $99 for a diagnostic on my service on Wednesday. Several things were mentioned to be “wrong” with my car at that time with strong emphasis on my tires. Ultimately they came to find out after having my car for 5 hours and leading me to believe more things were wrong with the car that were not urgent that it was a wheel bearing issue. I paid for this and new tires. Next day my tire sensor light came on indicating a sensor reading issue. I brought it back and they gave me a free diagnostic - why wasn’t this free the first time? After this (literally 2 days later) I was now told the battery was failing along with several other issues that were not mentioned the first time. They then told me they broke my tire sensor “and forgot” to mention this to me at that time and forgot to re