Pep Boys Auto Service & Tires

Got my car towed there after having a sidewalk blowout. Called twice to make sure they had the tire size in stock which I was assured they had plenty. Played extra for the distance of the tow because the tires were listed much cheaper than anywhere else. Get the call the next day and they don’t carry my size in stock , the website also says they have plenty of my size in stock for that location and that was also a lie. Had to go buy my own tire anyway which mean I could have just my car towed much closer saves money and time. Would not recommend

I called and spoke to Solomon today and he was the consummate professional. He helped me select and have a battery installed the same day. The service was superb, the price great and the demeanor uber professional. I recommend Pep Boys Portsmouth to all

⭐☆☆☆☆ Horrible Experience at Pep Boys Portsmouth, NH I rarely leave reviews, but my experience at this location was unacceptable. The staff showed little professionalism or urgency in addressing my concerns. Communication was poor, and it felt like no one took accountability for the delays or mistakes made. What should have been a simple service turned into a frustrating and time-wasting ordeal. I expected better from a national company like Pep Boys, but this visit completely lost my confidence. I won’t be returning and would strongly suggest others look elsewhere for reliable, respectful service. ⸻

Left me waiting for over an hour after my vehicle was complete. No printout of alignment, doubtful they even performed the work. Said they would email the alignment results but let's be real, we both know there's little excuse to not include any documentation. Incompetence at its finest. Source: former mechanic Nice black Friday deal, things you do for two free tires.

After this review they contacted me. They said they would refund my money. They never did. I emailed them twice since and they said it would be taken care of and it never has been. Also, my car was worse off than when it when it. Not only the store, but the company are a bunch of lying scammers. STAY AWAY!!!!! The absolute worst shop I have ever dealt with. If you ever want your car back as promised, don’t go here because it won’t happen. Do yourself a favor and go anywhere but this Portsmouth, Pep Boys. I give them negative 100 stars.