Pep Boys Auto Service & Tires

I was sold 8 year-old tires without my knowledge! Today I went for an appointment to get new tires and an alignment for my truck. Lets say it was awful and then some. I started my appointment with a positive greeting, a staff member taking my truck to a bay and also being notified that there was no one on staff to do an alignment, which isn't the biggest deal, so I scheduled my alignment for another day. Then came the nightmare that I am now dealing with. My appointment in total took 3 hours. I am aware they have to do their checks as part of the appointment and I didn't think anything of if. Two men, who were waiting just like me, were notified in person about issues with their cars. I personally, did NOT recieve any info about my inspection, which I thought was weird. I went to do some

Nice people and good communication. However, expect to be overcharged. I was quoted $1600 bucks to fix a minor emissions leak. After paying the $100 diagnosis fee, which is charged regardless if they do the work or not, I took my car to an independent mechanic and saved more than half of what pep boys tried to charge me. Be diligent. Do research!

I went to pep boy today and a guy name Tony assist me today and helped me out so much. He was so kind. So helpful. Very please how fast everything went. If u visit Pep boy in round lake visit Tony. The coolest person ever. I will return back and make sure I have Tony next time

Very pleased with the service at pep boys in round Lake! My wife got a flat tire Lindsay and Matthew were very helpful and got the repair done right away so she can get back on the road! Thank you very much for the prompt and Great service!

I unfortunately got a nail stuck on my tire without knowing and I couldn’t figure out why my tire pressure kept going down until this evening. i went to 2 different shops one was closing and the other said they didn’t have the right tools luckily i called pep boys and they told me to come by and they could look at it and fix it right away!! took about 30 min and it was all patched up thank you to the amazing workers for being so polite and making time to fix my tire right away making my life easier!