Pep Boys Auto Service & Tires

Absolutely dishonest shop — avoid at all costs. I brought my 2016 Kia Optima here on a Sunday because they were the only place open and the car was overheating. They told me the engine heads were cracked and that coolant was mixing with the oil, claiming my only option was to replace the engine. Thankfully, I had the vehicle towed to the shop I normally use for a second opinion — and good thing I did. My trusted mechanic confirmed there was no issue at all with the heads or fluids. The actual cause? A stuck thermostat, which cost me about $300 to replace. This shop tried to convince me to replace an entire engine that did not need to be replaced — a blatant lie, not an honest mistake. There’s simply no way to “accidentally” confuse a bad thermostat with cracked engine heads and mixed fluid

Natalie was incredibly sweet and straight forward with the services I needed and why. She was able to explain it so that it made sense. Technician David did amazing work in a very reasonable timeframe. This is my first visit to this location but definitely not my last! 10/10 Highly recommend!

This is the second time I brought a vehicle to Pep Boys. In a world where finding a good mechanic is not only difficult, But finding one who’s good and you can trust is next to none. Alex in the mechanics demonstrates Both qualities and their entirety. Honestly, I would think Alex was AI if I couldn’t see him with my own two eyes he’s the perfect employee. Pep Boys should give him a Pep Boys. The news this time was not Necessarily what I wanted to hear, but he gave me all the information to make a decision without costing me any additional money. He certainly could have I would’ve known no different. I am a repeat customer because of my treatment by Alex last time over two years ago. I was happy to see he was still there and still giving the same honest information. They were fast, serv

We came in for an alignment, however we were incorrect about the issue at hand. James identified our issue promptly and accurately, while Alex kept us updated and asked essential questions to help diagnose the issue. We got our car taken care of in the matter of our original scheduled time frame, within our needed price range, and they upheld a military discount here, which was very appreciated. Thank you both for doing a wonderful job and turning a headache into relief.

Came to this location for a diagnostic Natalie & David were so helpful & kind! David was great didn't rush & took his time inspecting my vehicle thoroughly & was able to help steer me in the right direction to what the problem is with my vehicle! I have been to plenty of auto repair shops in my time and know which shop's to stay away from that try to overcharge you & bs you on unnecessary repairs & this was not the case with David he was honest & very helpful highly recommend!!! Appreciate the help guys!!!#5STARS!!!