Pep Boys Auto Service & Tires

Great, polite service. I called a number of times to coordinate shipping of my tires from Tire Rack and timing off the install. They were very patient, explained the process, and kept me up to date. There's a Wawa and a couple of take out restaurants in the shopping strip. I grabbed a coffee and snack from Wawa. The waiting room has comfortable chairs, bar stools and bar height table which made it easy for me to get some work done. I appreciate Fred, Vinny, Anthony, Ryan, and "the tire guy" for the great experience.

Arrogant manager! They scheduled my car service for today but according to the manager, the electrician called out last week. Is it not applicable to call the customer ahead of time to cancel or reschedule when you knew exactly what the customer was scheduled for? Rather, the manager raised his voice at me and told me to shut up, like I don’t have rights to ask questions. He called other locations, and says he’s just doing me a favor to get my car in somewhere else, probably a way to cover himself after the disrespect. I have been a pep boys customer for years. I moved over to Delaware and decided to find a location near me. This location is the worst! I don’t need ur help after all the verbal aggressions. Besides, I schedule my own visits. I am heading back to my previous location.

I had an excellent experience with taking my car to Pep Boys. My Technician was Anthony he was honest, knowledgeable, and took the time to clearly explain the repairs needed without any pressure. The work was completed on time, priced fairly, and my vehicle runs perfectly. It’s refreshing to find a mechanic like Anthony and I must also mention Fred for his help. Highly recommended!

When another Pep Boys location (not this one) left my car in not so good shape, This location was able to step in and make things right. They worked with the other shop to understand what went wrong, clearly communicated with me, and kept the price as low as possible along the way. Vinny took exceptional care of my car during this time, and offered clear and understandable communication each step of the way. WOuld highly reccomend this location for any car work needed!

Vinny at the service counter was easy to work with and kept everything organized during the claim. Information was provided clearly, updates came through when needed, and the process moved along without issues for our mutual customer. Appreciated the professionalism and smooth coordination.