Phil Long Toyota Service Department

My tundra was overheating came here last minute with no appointment they got me back on the road in a couple of hours

Asked for a rotate and balance with my oil change. They did change my oil with no issues this time, but only rotated the tires. No balancing at all. Then when I called them. They told me they would take $20 off of the $75 cost ($70 to balance!!!)of balancing the tires. That's because I already paid $20 for the rotate. This was the second time I took my vehicle there. The first time was for an oil change and they ended up ripping out my fuel filler hose. Unfortunately for them I will not be using them anymore.

Very expensive, but they saw me on short notice for a bad alignment. A+ very polite and competent service crew. They know what they are doing, but you'll pay dearly for it. Quoted $1200+ for 4 OEM Ecopia EP422 tires on a Prius Prime... jaw dropping, extortionate x2.5 pricing even for a dealership. Refused it. I've been to some dealers that were extremely expensive AND did not know what they were doing... or were actively evil; I refused their services and reported them to Toyota. This dealer is pretty good and worth considering, just bring a beefy wallet.

Who charges $180 just for a diagnosis, quite very silly. I had a check engine light then these people tell me to pay $180 just for the diagnosis alone, quite ridiculous. At least make it cheaper than that . Also full of unfriendly people, can never go back here again, silly goose

Nice waiting area, had popcorn available that day that hit the spot.. And tire rotation and wheel balance worked great to remove vibration.