Precision Tune Auto Care

Prior to taking my truck in for an alignment I called this location to ask about the sizing as I have a full-size truck. I specifically asked about my making model truck even had the wheelbase dimensions and weight for him to ensure that when I brought my vehicle to the appointment that they would be able to do . His response was “ We won’t know until i See it “ Which is completely untrue as I’ve worked with Alignment machine machines in the past. On my way home from work, I stopped by and offered to let him look at it. He then mentioned that he couldn’t take any measurements of the rack or ensure that I would even get any service when I showed up to the appointment. Which again is untrue. Each alignment rack from the manufacturer has specifications on the length and weight capacities of v

I went for an inspection and while the service was good, I did feel some kind of way about situation involving my headlight. The bulb went out and needed replacement to pass inspection. It's a $18 bulb. They wanted to charge $50 in labor for something that takes 30 seconds. It is literally a plug and Play situation. While I understand that they are a for-profit business, that is excessive pricing. I guess that works when you don't know how things work. But, common Sense would tell you that a light bulb would not be a complicated issue unless the access is blocked by another part in the engine compartment. That wasn't the case here. I went to the Auto parts store and bought a bulb and popped out the old one and popped in the new one in 1 minute. I have no problems going there for inspectio

Customer service was great, but the parts might not be as good as they claim. They replaced both of my rear wheel bearings a year ago, and they need to be replaced already. Thankfully they are under warranty and will be replaced again by them for free, but I don't plan on getting a part replaced by them in the future. Hopefully these new bearings will last longer than one year.

They wouldn’t even touch my truck due to wiring being spliced… I truly do understand but The Whole reason of being a mechanic is to fix the problem

I was headed to a vet appointment with my dog in the car when I ran over something on N Roxboro that punctured my tire. I happened to pull into Precision Tune as I was trying to get off the road to address my flattening tire. I explained the situation to the woman at the front desk who was very kind and understanding. They let me bring my dog into the waiting area while they were putting on my spare tire, charged me a very fair price and did the work in less than 30min. It was very hot out and I'm very thankful they were able to help me out.