Putnam GMC Service Center

Unfortunately, my experience with Putnam GMC’s service department has been extremely frustrating and disappointing. I have brought my vehicle in multiple times for ongoing issues, only to be told repeatedly that they “cannot duplicate the problem,” so nothing gets fixed. The most consistent issue has been my brakes making noise. I first reported this when my car was nearly brand new, with only about 300 miles on it. At that time, I was told some noise was normal. I raised the concern again around 8,000 miles and it was dismissed once more. Now, after bringing the car in again, I am being told the brakes need to be replaced. However, since the vehicle is now past the warranty mileage, they will not cover the repair and I am expected to pay out of pocket, despite the fact that this issue w

I had been going to Putnam GMC Service Center regularly for months as a loyal customer, which turned out to be a complete waste of my time and money. One time, I brought my car in for a simple battery replacement, but they told me it needed a recall done first in order to pass an engine inspection. I agreed, completed the recall, and trusted that everything was handled properly. Shortly after that, I started noticing my engine making unusual noise and burning oil. When I raised my concerns, they insisted the recall had been completed and that the engine had “passed.” I tried to speak with the service manager, Mark, but his response was rude and unprofessional. He said he was busy and might be able to talk to me in 15 minutes if he had time. As a paying customer, that was unacceptable, s

The 2016 Yukon XLT had a recall for break software update so we decided to take the car to Burlingame Putnam (what a mistake that was) the car comes back with touch screen going black and Service Driver assist System Error. Service advisor Mark said we have to replace the touch screen and also the module for the error we agreed meanwhile I hade to get a rental for two days which was going to be paid back to through the warranty company all the receipt including my rental which I paid with my Amex was faxed. When the check was issued was payable to Burlingame GMC. I talked to Leo Service Manager on 10/14 and I explained everything he came up with excuses like warranty company they don't pay the taxes or maybe we pay for your rental and many more and I said I have the receipt which I paid ou

If you are a woman, do not go there. As soon as they see women, their service advisors try to rip you off. Happened to my assistant 3 times here. The latest experience for me was from today when the service manager attempted to charge my assistant (lady) for service that is clearly covered under the warranty. Shameful opportunistic robbers work for this company. Do not buy cars at Putnam and certainly do not service your cars with them. Go to east bay service centers.

Brought vehicle in for a problem with brakes. Made a grinding sound when braking. Figured it was simply time for new brake pads. Technician diagnosed it and said it was the brake booster. Brought it in on a Monday. Was told it would be fixed in 2-3 days while waiting on a part. Not fixed by Thursday. Then promised it would be ready the next day (Friday) Not ready Friday. Promised it would be ready Monday. Not ready Monday and promised for Tuesday at 9:00 AM. They texted me and said won’t be ready until 1:00 PM. Finally received it back after 2:30 PM. Took 8 days to repair and $1500 repair bill. Still making the same noise. Nothing is fixed and I’m out $1500. Won’t return here again.