Ricart Ford Service

Schedule pick up with Ricart, great service. The tech guy sent video of my car showing details of their inspection. Explained everything needed or not needed. SUV returned within reasonable time. Great job

Donita was very helpful when I explained my issues and able to provide the troubleshooting information to the technicians to correctly diagnose my vehicle. She is an outstanding service advisor and I would be happy to work with Ricart Ford again because of her effort. I had two major repairs and the inspection video was informative and aligned with the troubleshooting I had already done. There were some issues with the computer not being properly reset but they made the issue right when I bought it to their attention. I am satisfied with the work that was done to my 2015 Lincoln Navigator They do charge a premium for their work but they seem to care about making things right so I will definitely return and recommend to others for their vehicle needs.

Between myself and my immediate household, I have purchased 5 used vehicles from Ricart since 2014. I've also been trusting my vehicles to the Ford Service department. I started doing business here because one of my relatives was formerly employed here and I was satisfied with every experience.... until now. My most recent purchase was an '18 EcoSport in '21. I didn't have any issues with the vehicle until I took care of the recall on the 1.0L. Shortly afterwards, I started to get a warning light "charging system service now". I did a diagnostic scan, showed the alternator, battery, voltage and starter were all okay. Puzzled, I took it in. The technician diagnosed the battery bad (low CCAs) and replaced it (after having to pay for a rental for a few days) at a cost of over $400, not includ

I am thankful that they got my car seen about as soon as they could and real quick to take care of the recall issues however I am a little disappointed. They were going to charge me $620 to clean off their brake fluid and replace my belts that got brake fluid on them as well. One hand I do understand that I should have got this repo service done sooner and I wouldn't have brake fluid on my components however as part of the recall service I thought it would be at least a courtesy from them to clean off any excess brake fluid to prevent something like this. You tried to charge me $150 for a diagnostic fee potentially and I didn't even have the money to pay for that, where did they think I was going to get $620 from? Now I have to figure out replacing those belts or at least cleaning them off

Record ford service is amazing. Ciera is amazing lady didnt get to see her but texted and talked to her on the phone and explained everything i had question. I love the option of them coming to pickup the car from my house and dropping it off.When it's done. And while the servants seem it, if anything else is needing to be serviced, they send you a video of everything they're looking at. What's they're fixing? What needs to be changed? And they give you the option to accept or decline more service And it tells you the price of what each service is. And before they bought me the car they washed it and had my baby looking brand new. I absolutely love the whole process they are amazing. Definitely will keep using them!