Ricart Hyundai Service

Bad service! Took my vehicle for a diagnostic since I found a leak. At first I thought it was coolant leak but wasn’t sure (Im not a mechanic). They told me that if it was a damage, it would not be covered by warranty and I would have to pay for the diagnostic and the parts. When I left my vehicle, I explicitly told the gentlemen taking my information that there seemed to be coolant or oil leak close to the 4th spark plug, but again, I did not know which it was. There was a visible leak in the engine bay! At the end of the day a service lady called and told me that they didn’t find any leaks, the only problem they found was that the coolant reservoir had a damaged cap and needed replace $500+ for the repair, and it couldn’t go under warranty because it was damaged. I asked the service lady

Dishonest and unhelpful. They're fine for oil changes and other standard service but do not take your car here for any kind of actual diagnostics or repair. I was explicitly lied to and had to pay a $150 diagnostic fee for them to do nothing but shrug their shoulders. Wish I'd just taken my car to an independent mechanic to begin with and saved myself the headache, but I was looking for a convenient way to get my car fixed and was willing to pay the higher prices at the dealership. I didn't expect this!

Invoice 13573n. I was surprised how poor the service was. Usually good. Made appoint for 3 hour job, took 3 days! They do not communicate well internally. Did not do services asked for and tried to do things like replace speakers, I did not ask for. They said 'too busy" to do things on time or right!! Said could not replicate problems...even when I demonstrated it. This time I felt they just wanted to collect fees and not do things right. Very sad cause they used to be better, RELIABLE AND CORDIAL. NO LONGER. Dr. STEVEN JACKSON.

My husband dropped off his car for detailing at 7:45 am and they told him that his car will not be ready until 5pm 😳 mind you they close at 6pm. Then they called my husband at 5:15 pm to tell him his car is ready for pick up. Considering we like 45 minutes away why would you contact us when you’ll are about to close. SMH so we didn’t get there until 6:10pm, his hood of his car was open, and all his doors were unlocked. We look inside his car ALL his belongings were gone etc. his car charger, his tv adapter, his pictures, my earrings everything was gone. They closed at 6 pm so now we have to wait till the next morning to see where our belongings are. I’m not understanding why you would need to touch things that are not in the way of your detailing: And why was the hood even open? Who are yo

Made an appt for recalls had a question was told they would call back; they didn’t. Didn’t have parts needed for said recalls was told I have to make another appointment which no matter what is scheduled it takes so long you have to get a ride back home then a ride back to Ricart. Would not recommend anyone going there for service ever