Rush Truck Centers - Lowell

I can’t say enough positive things about our experience with Rush. Chris Flores has been excellent to work with—he checks in regularly and often stops by weekly to ensure our parts and service needs are being met. We’re very thankful for the strong relationship Chris has built with our fleet maintenance program. He is consistently friendly, attentive, and highly professional. We truly appreciate the level of service and support he provides.

Update: Changing from a 1 star to a 2 star. After leaving the review, it garnered the attention of the General Manager. He did and was able to get my refund the same day I spoke with him. So a total of 3 weeks in, I finally have my money back. I would give more than 2 stars if it would not have taken a total of 3 weeks and getting the general manager's attention. Prior review is below. Went to purchase a rebuilt transmission for my truck. Paid a deposit ($460), and promised it was buildable. Also claimed one had been sold recently rebuilt. 2 weeks later I call for an update, transmission is obsolete and can't be built. Another 2 weeks later, I am still struggling to get my deposit back. STEER CLEAR, there finance department and sales department is a joke. They want to keep your money and

John and Aaron in sales are great to work with if I buy another truck and they dont work at rush id buy it from them. Its been 3 months since I bought my truck and rush still hasn't paid it off when I traded it in on the 2026 I bought. There whole financial department is a joke nobody knows how to return a call or email I left the one in Memphis 8 voicemails and have yet to get a call back. There parts guy is good he works with you. And the service guys when I bought it were good changed a few things on the computer for me. Again the finance part is the worst I've ever seen buying a truvk.

Chris Flores has been great as a sales rep in the short time we've been dealing with him. Very timely with responses, delivers parts when needed and even left home on a Sunday to deliver parts during our winter weather operations on ice covered roads. He even made room in their shop to replace a water pump on one of our plow trucks to help us keep them on the road

I had a Bendix trailer valve go bad. A friend of mine referred me to Chris Flores in Springdale Arkansas at the Rush Truck Center. Within one hour, he had an excellent tech by the name of Colt come out to Avoca AR where I was broke down at. The entire transaction was perfect. Colt diagnosed it perfectly. We ordered the parts called me as soon as they came in. Was there within another hour and had me fixed ready to go again. I highly recommend Chris Flores and Colt for any of your Truck or Trailer needs from Rush Truck Center in Lowell Arkansas.