Safelite AutoGlass

Safelite replaced my windshield, but the overall experience was very disappointing. The technician was unable to calibrate it at my house, so I had to schedule an appointment at the Murfreesboro location. Because I was leaving for vacation, it took a few weeks before I could get it in. Immediately after he replaced the windshield, the plastic cover over the camera and sensor assembly above my rearview mirror fell off. When I called him, he told me to bring it to my calibration appointment and they would fix it there. At the shop, they tried to glue the cover back on, but it fell off again almost immediately and is now ruined. My vehicle is left with exposed wiring and sensors. What was supposed to be convenient turned into multiple appointments, delays, and an incomplete repair. I would

I made an appointment to get my windshield replaced for today (November 25th) at 10am. I got there ten minutes early as suggested. By 10am, the technician came to the lobby to greet me and explained how long the process would take. I also received text messages as I waited. This is an excellent place to take your vehicle to get window replacement. Prior to my appointment I received a call from the customer service representative to confirm my appointment. Very professional in my opinion. Thank you safelite of Murfreesboro Tennessee. I will highly recommend your services.

I would leave a 0 if I could. These reviews are clearly accurate. I made an appointment online for a new windshield. Paid in full as well. They said the appointment would be between 8am amd 12pm. Its now 1:30pm and I have called 3 times to check where the technician is or if they will be here at all. They cannot answer anything. They don't text you, email you just nothing. So I've sat here waiting on my day off for almost 6 hours for a no show. What a joke of a company.

The reviews are legit. I went here for a new windshield. $700. Didn't even replace the weather stripping. I have a 10 yr old car, so naturally, the weather stripping is done for.. If I'm paying $700, it better be done right. Don't go here.

I was told if the repair to a small crack was not to my satisfaction, Safelite would apply the $190 to a replacement windshield. Not long after the work, I reported the repair resulted in no visible improvement (still the same old crack), so I wanted to move to a replacement. Then the representative shared the bad news - a windshield replacement, even with the $190 credit, would cost over a $1,000. I immediately reached out to Auto Mirror, and learned they would replace the windshield for $580. With all due respect, it felt like a scam. It would've been helpful if the technician had just told me replacing the windshield would definitely be the better route. I'm not paying over $1,000, on top of the $190 I already wasted, for a new windshield on a 2015 Subaru. Very disappointed.