Sam's Club Tire & Battery

Purchased brand new tires and had them installed here, picked up my car only to find out one of the new tires was flat due to an employee inserting the inner tube stem improperly. After speaking with another employee he was able to replace the stem. Upon inspecting my car further I found my new tires installed along with new scratches on the side of my car. When I picked up my car, there was also no verification that it was indeed my vehicle, I was asked what model it was but there was no request for any further identity verification which I find alarming due to a lack of any security. I will not be returning for any future services.

Expect to go way out of your way only to have to come back and do it again. Bad manager. As far as I can see this tire center does nothing but look for ways get out of work. Try calling: they will not answer the phone, refuse service when you schedule appointments and won't take off the lug nuts. Maybe if they picked up the phone you could find out in advance that they will refuse service for tires you already ordered because they can't loosen the same lugnuts that 15 other mechanics have removed with no problem and no complaints. (My mechanic never had this problem when he installed the brakes last month). FIND OUT EVERYTHING YOU NEED TO KNOW IN ADVANCE IF YOU HAVE AN APPOINTMENT HERE. Make a special trip because they won't answer the phone, and find out what kind of excuses they might

I can't even begin to explain how thankful I am for Faustino and Nancy in the Tire and Battery department of Sam's Club. After having a bad experience previously with another associate, I called Sam's club back and spoke with Faustino. Not only did he apologize for another associates mistreatment to me, he went ABOVE & BEYOND to make sure that we were taken care of, he also asked me "What can I do to bring you back & make things right?" They were able to get my vehicle in, service it, and I walked out the door in under an hour. I also spoke with the store manager, Karena. To Whom It May Concern; You have 3 wonderful and caring associates that deserve the highest level of praise which is why I'm writing this review. Thank you all for your understanding and hard work! You are truly apprecia

Employees are zero help. Tried to order me special sized tires because he didn’t know what he was doing. Took the tablet from him and ordered the correct tires

Best tires, straight forward service and deals in town.