Servco Toyota Kona

I'm giving a mixed review because previously service was great. But now not so much. I was looking for a new truck and none of these sales agents bothered to do I assist or get off their phones. I could overhear them having personal calls and not business calls, otherwise it would not be an issue. I went inside to get oil in a filter for 1 of my vehicles and the guy tried telling me that it takes twelve quarts of oil.When it only takes six point six. I asked him to double check in case something was wrong on the screen or in case it was looking at transmission fluid. He just brushed it off and said, okay, I'll get you seven. I just bought a two year old tacoma and was wanting to get an extended warranty on it, and I asked him who to talk to.And he said, one of the salespeople, which is wha

Robert was great! This was my first time buying experience and also not from Hawaii. He was very great with talking to my husband via text during the time before we got to the island. He also made the car experience very nice. He was patient and was very open to making sure the deal was as fluid as possible

Made appointment for diagnostic, made appointment for 8:15 AM. Arrived early, when checking the vehicle in I was told diagnostics are done at the end of the day. Unsure if the person who did the scheduling is aware of the policy of diagnostics done at the end of the day? Looked on line not seeing this as policy. I would have scheduled my appointment for later in the day if this was known. So arrived at 8 AM, told car will be available by 4PM. With no hope of this being done earlier. Putting this out there so others will be aware. They do have a shuttle service. It does not go to Honoka'a. Update to review. The vehicle was ready by 1:30PM, they could not get a fix on the check engine light. They did not charge me. Mahalo nui loa.

Had a great car purchase experience here last week. Spoke with Kaha over the phone and text and he had everything lined up, vehicle clean and ready, paperwork in order, and pricing was locked from the first conversation with no added or hidden cost, fees, or unnecessary charges. Tony on the finance side was also great to work with and was very organized and clear on our finance options and warranty options. Overall a great experience, I was in-and-out in less than 2 hours with my new car. Thank you guys!

It was such an awesome experience working with Shayla, highly recommend. No sales frills here, she listened to what I was looking for, got right to work, kept the coffee coming and was able to send me home in my new Tacoma by lunch time! Mahalo nui, Shayla. Will be back for my runner next ☺️ Hoping that my future experiences with the service department will be just as pleasant, professional and productive.