Shenandoah Towing and Recovery

Our camper was involved in a flip over back in August and Chris’ team was called to take care of the event by the state police. At first everything seemed great. They were helpful and worked with us as we were far from home. We were able to get everything from inside the camper in the days following. We worked with our insurance to pay for this incident and they had no issue doing so. As weeks began to go by Chris began to harass myself and mother in-law as she was technically the owner of the camper. This went on for weeks into months with Chris saying he hasn’t received payment and began threatening legal action. Talking with the insurance company they stated Chris was withholding information they specially asked for. They were ready to pay the bill and just needed information from him.

Chris helped us in the accident, his guys arrived quickly and pulled our semi truck from the scene safely to their yard. Would reccomend his service! He even cut 5 days of storage and gave us grace period to pick up our equipment.

My boyfriend's vehicle was towed here. When we attempted to retrieve the vehicle we had to wait until almost 6:00pm. They told him in order to get his vehicle out that he had to pay 285 dollars and it had to be in cash. In the state of Virginia the maximum amount for a police tow is $150.00 dollars. under VA code 46.21233.1. The law allows them to add a $30.00 dollar fee due to it being picked up during the night. So how do you legally charge another 100 dollars. He was also told if he didn't pay cash he would have to pay a 10% credit card fee. In the state of VA that is also illegal. Companies are not allowed to charge for debit card use. I called to have this rectified and of course nobody called me back. I have contacted the better business bureau, and I have filed a complaint with the

Thanks goes out to Shenandoah Towing. Chris and his team have towed us several times. Every time they are quick and get me where I need to go. Thank you for helping us out when we get in a jam literally and need a lift.

Very unprofessional. Minimum tow bill is $1500 plus another thousands for emergency/storage/administrative etc fees.