Shine Shop Carwash

I wish I would have read reviews prior to coming here, but we chose here for convenience since it was right next to our eye doctor. I hate having an attendant “to help” choose a car wash - it’s a car wash, I don’t need help choosing anything. Like other comments, they tried selling me a membership. Told them we didn’t live here and I lived 40 minutes away; proceeded to tell me the locations and I was like yup those are all the wrong ways from me. All I wanted was a basic wash the gravel off so I chose the basic because I don’t trust car washes anymore. It didn’t even clean the back of my car. Won’t be returning to any of these car washes.

The membership representative was upset because I didn’t sign up for a membership and went to his guy that directs cars to the bay and told him not to do a pre-rinse on my truck. (My truck was dirty) I wish I had more time to speak to him in person. This is bad business. I won’t ever come back and use one of the other 3 car washes in town.

For $20, I expected the back of my car to come out cleaner, especially since it wasn't even very dirty to start with. The vacuum hose in the stall I chose didn't have enough suction to pull anything off my carpet, and they didn't have a crevice tool or air sprayer as advertised. I also didn't appreciate the hard sales tactics at the point of purchase. Ihad to say no four times to purchasing a membership. Annoying. That said, I appreciate the dash wipe provided before pulling into the car wash. I won't be back.

I paid over $40 for my month membership thinking that it would be a good idea but the car wash itself was very quick and it left my mirrors muggy and on my drive home which is literally down the road, It froze over so I had to clean them myself. I specifically asked for the car wash to be touchless as my car is new from the dealership and I wanted an under body wash because I didn’t want the salt and snow to sit to then cause rust. and it didn’t even dry my car completely so all the wet spots on my car froze as I was driving home. Truly disappointed with my experience.

I signed up for a car wash membership a month ago with a $10/month promo—seemed fine at the time. A week before my renewal date (as clearly stated on the receipt), I tried to cancel. I called twice, waited on hold for over 10 minutes each time with no answer. So I went in person. The employee told me to just drive through the wash and they'd "take care of the cancellation." At no point was I told I had to physically come inside to cancel. Fast forward—I get charged anyway. When I went back in to ask why, I was told “everyone is trained to tell customers to come inside to cancel.” Well, clearly that didn’t happen. If I’d been told that, I absolutely would have. Now they say they’ll “review the cameras” to check what was said and connect with the manager to see how he’d like to handle it. N