Sill-TerHar Ford Service Department

This service group is the best ever!!! I had to have my Escape towed in with a battery problem, a recall and it needed a software update. My service advisor, Rick Bell got it in and analyzed quickly. He was very thorough and made a point of checking to see if I had Total Care Auto package - which I had purchased when I got the car. He made phone calls to verify my package coverage while I was there and it saved me a lot of money! When I went in to pick up my car he walked my through my statement so I understood what I was paying for. He is great! The whole experience was positive and I will recommend this group to any of my Ford crew. Keep doing what you are doing!!

I had a very good experience with the service department. Nick was my advisor and I also had questions that some of the other advisors helped me with. Everyone was kind, direct, and communicated clearly. Additionally, the price was fair. I compared two basic services with my normal repair garage and the dealership prices were actually lower.

I had a great experience with the service department last week. My F150 Lightning stopped charging and I needed some immediate help. I was able to leave the car over the weekend and had contact with service first thing Monday morning. Everyone I spoke to was friendly and helpful. Nick managed my case and was able to get me transportation which was a game-changer. Pickup was very easy and they arranged everything for me ahead of time. Repair was complete within a day or so after they received the part they needed. For any further warranty work I'll definitely be coming back. Thanks!

I can’t say enough good things about my recent experience with Nick at Sill-terhar Motors Ford Service. From start to finish, he was professional, knowledgeable, and genuinely cared about making sure I found the right fit. He took the time to explain everything clearly, coordinated the rental pickup/dropoff, and made the whole process smooth and stress-free. This was a night-and-day difference compared to my last experience with ford lakewood, and I know the bar is set real low but they actually pick up the phone in the same day?! If you’re looking for someone who goes the extra mile and a dealership that actually values your time and trust, its worth the extra drive.

I had a great experience at Silterhar Ford Services, thanks to Brandon and Kyle. From the moment I walked in, they were upbeat, friendly, and made the whole process surprisingly fun. They took the time to explain everything clearly, without ever making me feel out of place for not knowing much about cars. I really appreciated their honesty and transparency—letting me know what needed attention now and what could wait. My car was finished quickly and is running great. The service was top-notch, and the atmosphere was welcoming. Honestly, I could’ve stayed longer just chatting with them! 10/10 for the service and 10/10 (and then some) for Brandon and Kyle. I’ll definitely be back.