Stew Hansen Collision Center - Clive

This is the third time I have used stew Hansen for collision repairs on my car (not all of which have been my fault!). Each time i have been treated very well, the repairs are done seamlessly and if the need arises i will return to this outstanding company. I have used both locations and they are both great!

My repair was delayed three separate times. After the final delay, I was told the car would be ready on the 30th. When that date arrived, I had to call late in the day to check the status and was then told it would be pushed to Monday. I was never proactively notified when the vehicle was actually completed. I only found out when I called in. The quality of the repair may be fine, but the communication throughout the process was poor. With something as expensive and time sensitive as a vehicle repair, customers should be kept updated without having to chase information. I also had to extend my rental car multiple times due to the delays. I was told it was checked back in, but I did not receive any clear confirmation that it was, which added unnecessary stress. I can’t speak to if the vehi

Excellent work, which I expected. But the customer service here is superb. Dan took care of my needs and when there was a parts mix up, he had a rental car there for me in 15 minutes to drive while they waited for the correct part to come in. The company had sent the wrong mirror. Not their fault but they took it upon themselves to absorb the mistake. Very impressed. Companies rarely take that kind of pride in pleasing the customer.

I had the worst experience dealing with this body shop. I wouldn't recommend Stew Hansen even if they were the last body shop on planet earth. They did not accurately document the damage on my car before taking it all apart, and causing more damage. They could not diagnose my cars issue at the collision center. Without consulting me, they decided to drive my damaged car illegally over to their truck service center over a mile away, after they had removed all the protective under shields and my front bumper that had my license plate attached. The car was not able to hold coolant, they still choose to drive the car in that state risking damaging my engine. It does not take an expert to know you don't drive a car that cannot hold coolant but I was under the impression that I was leaving my c

Our SUV went in for body damage from an accident. They gave us a proposal to fix the vehicle. We dropped it off for repair. When we picked up the vehicle not only was it don early, they cleaned the inside for us and that was an awesome surprise! Thank you for making our vehicle look new again!