Stinnett Collision - Sevierville

The service team at Stinnett has done a fantastic job. They were very friendly and kept me informed about every step of the process. I will use them for any future needs and will highly recommend them to anyone else. Thank you

I had taken my car to this repair shop per my insurances recommendation, my insurance had been very unhelpful during this process. Not providing me or the shop updates in a timely fashion etc...However despite these issues Stinnett was amazing! For example my insurance actually never called me to inform me they would not pay for certain parts of the work, the shop did so I was aware of what was happening! Which was super amazing and I am so glad they did! If I could give Stinnett higher stars I would, their shop is a bit of a drive from Dandridge but they did fantastic work and kept me updated on everything so absolutely worth it! Overall the quality of the work was timely given the circumstances, well done and handled with care. I don't think my Kia has been this clean since I worked at

Thank you guys for fixing all the damage Gerber caused to my car! You guys restored my faith in people caring about the customer they are helping! You guys even battled my insurance company who tried to blame me! Shame on you Progressive!! My car looks amazing! Go to Stinnett Collision they don't disappoint!! They care! Thank you to all of you!! You guys truly are the best!

Communication was lacking from the onset. I requested feedback from the adjuster about previous clients feedback using their services due to the lengthy time required to obtain an estimate and the complete lack of customer service during the estimate phase. The adjuster is not really allowed to guide you in this process and could give limited feedback. Out of respect for the time they invested and discovery that an estimate was finally issued by the time I contacted the adjuster, I went against my gut and used them. Their work was impeccable, but their customer service is subpar. A passive aggressive man from the company called me and demanded responses to the negative review requested from me by my insurance company. He was rude and insisted they were friendly and communicated when I se

Sarah, the office manager, was very pleasant during a not-so pleasant experience with my insurance. The General had dropped the ball in more ways than one and I would seriously reconsider any business with them if you were wondering. However, Sarah and the team at Stinnett Collision were all pretty great. I'll see them again in the future after I change my insurance company!