The Sarah Community

I don't even know where to start. From the moment my mother was taken there until the moment she left, it was a disaster. The medical transport driver warned us upon arrival. "You're going to have to advocate for her" There was no soap in the soap dispensers throughout the facility (daily). I checked every day after the first day she was admitted. Some staff would come into my mother's room smelling like they just smoked weed in the hallway. Rather than continuing her progress with therapy, they stuck in her a broken wheelchair and a diaper. We were told by the move-in coordinator that she would receive a walker. By the second day, we went and bought a walker for her to use. The only staff member that would return any calls was the therapy director. When I brought up issues to another

Avoid This Facility – Chaotic Communication, Zero Accountability, and Unprofessional Staff I would give zero stars if possible. My experience with the administration at The Sarah Community was a nightmare during what was already a stressful time for my family. The "Friday Afternoon Crisis" After being repeatedly assured by social work staff that a long-term care bed was available for my mother, the facility waited until Friday afternoon at 2:39 PM to notify me she would be discharged the following Monday. This gave me less than one business day to find a new facility for a non-ambulatory patient. Systemic Dysfunction & Lack of Care There is a massive disconnect between departments. Social work told me multiple times a bed was reserved; Admissions flatly denied it. I was gaslit by admiss

I would NOT recommend this facility for anyone . They abuse and mistreat your loved ones . When having an issue then trying to address it they lie to you and ignore you . They are rough , hateful and neglectful to your loved ones. The Elderly abuse hotline has been called and they have been reported . Protect your loved ones and find them a different home .

Toured the Sarah Community recently. The BBQ was delicious and they had a cute bluegrass band playing. It is a beautiful community that is founded in faith. The atmosphere is down-to-earth, welcoming and pleasant. I love the new renovations! Their common spaces are plentiful and convenient. Chapel was happening while we toured and I was told they have daily mass or rosary. We are touring for Independent now, but I like that they have the other levels on site as well as we will need it in the future.

My brother was in assisted living here for 5 years, had to go to hospice care and passed.. His care from the physical nurses, assisted living help was great. But...communication from everyone in the administrative part if this community is horrible. No one returns phone calls, texts, emails are never returned. The parking is ridiculous, they let the employees park close while the visitors have to park at the end of the lot. I have complained numerous times with no one responded... I would not go back here only because of the administration.